Privacy Policy

1. Introduction

Lawlor Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (lawlorsolutions.com), mobile applications (the "Concierge App"), and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Business name, company details, and profile preferences
• Payment Information: Billing address, payment card details (processed securely through our payment processor, Stripe)
• Communication Data: Messages, files, and content shared through our chat features and service requests
• Service Requests: Project descriptions, requirements, specifications, and deliverables
• Consultation Requests: Contact information and inquiry details when you request a consultation

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Data: IP address, browser type, pages visited, time spent on pages, access times, and referring URLs
• Usage Data: Features used, actions taken, and interaction patterns within our Services
• Location Data: General geographic location based on IP address (we do not collect precise GPS location unless explicitly authorized)
• Push Notification Tokens: Device tokens for sending push notifications (with your consent)

2.3 Information from Third Parties

We may receive information about you from third parties, including authentication providers (such as Apple or Google if you choose to sign in with these services), payment processors, and analytics providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver, maintain, and improve our Services, including processing service requests and managing your projects
• Account Management: To create and manage your account, authenticate your identity, and process payments
• Communication: To send project updates, respond to inquiries, provide customer support, and send service-related notifications
• Marketing: To send promotional communications (with your consent) about our services, offers, and updates
• Analytics: To understand how users interact with our Services and improve user experience
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Business Operations: To operate, evaluate, and improve our business, including developing new features and services

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing (Stripe), hosting (Vercel, Supabase), analytics, and customer support
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of Lawlor Solutions, our users, or others
• With Your Consent: When you have given us explicit consent to share your information

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

For project-related data, we retain records for a minimum of seven (7) years to comply with business and legal obligations. You may request deletion of your account and associated data by contacting us, subject to our legal retention requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms including multi-factor authentication options
• Regular security assessments and monitoring
• Access controls limiting employee access to personal information
• Secure, PCI-compliant payment processing through Stripe

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications at any time
• Push Notifications: Control push notification preferences through your device settings or our app

To exercise these rights, please contact us at joseph@lawlordev.design.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our Services. These include:

• Essential Cookies: Required for the operation of our Services, including authentication and security
• Analytics Cookies: Help us understand how visitors interact with our Services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

9. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Key third-party services we use include:

• Stripe: Payment processing
• Supabase: Database and authentication services
• Vercel: Website and application hosting
• Apple/Google: App distribution and optional sign-in services

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: